Reference

Legal terms for your 4dlovers account

4dlovers Legal sets out how we handle account access, wallet records, personal data and policy requests before you enter the lobby.

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4dlovers Legal terms for your 4dlovers account
POLICY HELP

Three routes for Legal questions

If a Legal question affects your account, we route it to the part of the service that can check the relevant record.

Account access Use our account help path for questions about phone verification, identity details or access where local law permits. Include the email or phone detail attached to your account, and we can connect the request to the correct Legal wording instead of treating it as a general lobby question.
Wallet records When a payment status needs checking, choose the wallet support path and provide the payment rail plus its reference. DANA, OVO, GoPay, QRIS, bank transfer and virtual account records can require different checks, so the rail name helps us route your Legal request accurately.
Policy requests For a correction, access request or question about how we retain account records, use the contact route displayed inside your account. We ask for a clear subject and the affected account detail, then respond on that same route so your request remains connected to its case.
DATA CONTROL

How we manage policy details

Legal is practical when you can see what happens to your account details after each action.

Account security

Phone verification is part of the account access path, and we use the verified account detail when a policy request needs matching. Keep your sign-in details private and contact us through the account route if a device or phone number no longer belongs to you.

Payment data

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be linked to a transaction record for status checking. We use the relevant reference when resolving a payment question, rather than requesting a full history of your activity.

Cookie choices

Cookies help preserve account access and remember choices made during a session. Our Legal wording explains their role, while your browser controls remain available for changes. Removing them can affect sign-in continuity, so check the account path again after adjusting browser settings.

Retention checks

We keep account and transaction records only according to the purposes described in the applicable policy wording and any legal requirement. If you want us to explain a retained record, identify the account detail and the relevant payment reference through the policy contact path.

Correction requests

If your phone, email or account detail is inaccurate, ask for a correction through the contact route shown after sign-in. We may verify the request against the account before changing anything, which helps prevent another person from altering your Legal record.

Access decisions

Access to the account and its sections depends on local law and the details supplied during verification. If a restriction appears, contact us with the displayed wording and your account reference; we can explain the applicable policy route without promising an outcome outside those rules.

Legal answers for Indonesian accounts

These Legal answers address the questions we expect you to ask before opening or continuing an account. They focus on access, personal data, cookies, payment references and contact steps for Indonesia. If your situation is not covered, use the policy contact route in your account and include the exact wording you saw. That gives us enough context to check the relevant record without turning a Legal request into a general lobby conversation.

4dlovers Legal covers account conditions, phone verification, access decisions, personal data, cookies, payment records and policy requests. It applies to your use of the account where local law permits, including records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Account access depends on local law and the details supplied during verification. If access is available for your location, follow the account path and complete the requested phone step. If the screen shows a restriction, send its wording through the policy contact route for clarification.

We use the payment reference needed to check a transaction or wallet status. That may include a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. Provide only the requested account and payment details through the account contact path when asking about a record.

Use the policy contact route displayed inside your account and state which phone, email or account detail needs correction. We may compare the request with your verified account information before making a change, helping prevent an unauthorised alteration to your Legal record.

The Legal wording explains how cookies support sign-in continuity and saved session choices. You can change cookie behaviour in your browser, although removing cookies may require you to sign in again. For a policy-specific question, contact us through the route shown in your account.

Retention follows the purposes stated in the current Legal wording and any applicable legal requirement. Account and transaction records can support verification, payment status checks or policy requests. Ask us to explain a particular record by including your account detail and relevant reference.

Use the policy contact path inside your account and quote the restriction exactly as shown. Include your account reference, but do not send unrelated payment details. We can explain whether the decision relates to verification, local access rules or another part of the Legal wording.

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